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Mobile internet use dominates over desktop: 52.6% of website traffic worldwide came from mobile in 2019. If you aren’t providing customers a top-notch mobile experience, the consequences could be deadly to your business. In fact, 9 out of 10 customers are lost due to a poor mobile-friendly experience. Philips has been improving people’s lives through their products and innovation for 125 years...

Among the many strange signals reaching Americans during a period of uncertainty, upheaval, and social distancing are messages of reassurance from our services providers. America is, after all, a services-based economy. Inboxes are now flooded with businesses reaching out to customers to explain how they will be handling this period of volatility. In some cases, these messages only compound our...

“In strange and uncertain times such as those we are living in, sometimes a reasonable person might despair. But hope is unreasonable and love is greater even than this. May we trust the inexpressible benevolence of the creative impulse.”Robert Fripp We are indeed living in uncertain times. In the past few days, I have had a series of surreal experiences — a date turned into a video chat...

When you hear the word growth what do you think about? When I looked up what growth means, Merriam Webster’s definition is only 3 words: Progressive development, evolution. In this time of uncertainty, growth can mean building better relationships with your customers, saving costs to prepare for future growth, or even unexpected waves of customers or traffic. In 2014, my co-founders and I started...